Question 1

How do I order?

Accepted Answer

Pick the pack sizes you need and tap Add. When your list is ready, open the basket and send it to us on WhatsApp. We confirm the total before packing.

Question 2

Which areas do you deliver to?

Accepted Answer

We deliver to RS Puram, Gandhipuram, Saibaba Colony, Peelamedu, Race Course, Vadavalli, Saravanampatti, Singanallur, Ganapathy, Kuniyamuthur in Coimbatore. If your area is not listed, message us on WhatsApp and we will check.

Question 3

How much is delivery, and is there a minimum order?

Accepted Answer

Delivery is free on orders above ₹999. Below that, delivery costs ₹40. The minimum order is ₹399.

Question 4

When will my order arrive?

Accepted Answer

You choose a delivery slot when you send your order: Morning, 7 to 10 AM; Afternoon, 12 to 3 PM; Evening, 5 to 8 PM. We confirm the time on WhatsApp.

Question 5

How can I pay?

Accepted Answer

You can pay by UPI (GPay, PhonePe, Paytm) or Cash on delivery. You pay after we confirm the final total.

Question 6

Can I pick up my order from the store?

Accepted Answer

Yes. Choose store pickup in the basket and collect it from 12, Market Road, RS Puram, Coimbatore 641002. We are open Every day, 7:00 AM to 9:30 PM.

Question 7

Are the prices on the website the same as in the store?

Accepted Answer

Yes. Kovai Fresh updates vegetable and fruit prices every morning with the market rate. Loose items may vary slightly in weight, and we confirm the final total before packing.

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